Help Centre

Frequently Asked Questions

Everything you need to know about Tropic Miles challenges.

Island Pace is a Caribbean fitness challenge platform where you can join virtual and in-person running, walking, and cycling challenges.

Browse our challenges, select one that suits you, and click Register. You will be guided through the payment and registration process.

Upload a screenshot from your fitness tracker (Strava, Garmin Connect, Apple Fitness, etc.) showing your activity date, distance, and duration.

Yes! Connect your Strava account in your dashboard and import your activity directly as proof.

After your submission is approved, your digital certificate will be available to download from your dashboard.

Medals can be collected at our pickup location or delivered to your address. Delivery options will be shown during registration.

We accept online card payments through WiPay, as well as manual bank transfers. Some challenges may have free entry.

Refunds are handled on a case-by-case basis. Contact our support team within 7 days of registration.

Can't find your answer?

Our support team is available Monday to Friday, 8am–6pm AST. We typically respond within a few hours.